APPLIANCE ELECTRONICS UK LTD
TERMS AND CONDITIONS

1. DEFINITIONS
   1. In these Terms and Conditions:

      "Company", "We", "Us" and "Our" means Appliance Electronics UK Ltd.

      "Customer", "You" and "Your" means the person, company or organisation purchasing goods from us.

      "Website" means www.applianceelectronics.co.uk and any associated websites operated by us.

      "Goods" means all products, parts, accessories, appliances, RC models, batteries, chargers, spare parts, electronics and services supplied by us.

      "Order" means any order placed online, by telephone, by email or in person.

      "Contract" means the agreement between you and Appliance Electronics UK Ltd for the supply of Goods.

2. COMPANY INFORMATION
   1. Appliance Electronics UK Ltd
   2. Company Number: 8647214
   3. VAT Number: 170552325
   4. Trading Address:
      
      52a Harrison Street
      Bloxwich
      Walsall
      West Midlands
      WS3 3HW
   5. Telephone: 01922 494 608
   6. Email: sales@applianceelectronics.co.uk
   7. All telephone calls may be recorded for quality control, training and security purposes.
3. ACCEPTANCE OF TERMS
   1. These Terms apply to all purchases made from Appliance Electronics UK Ltd.
   2. By placing an Order, you agree to be bound by these Terms.
   3. We reserve the right to amend these Terms at any time without prior notice.
   4. The version of the Terms in force at the time an Order is placed shall apply to that Order.
4. WEBSITE INFORMATION
   1. We make every effort to ensure information on our website is accurate.
   2. Product specifications, dimensions, descriptions and images may change without notice.
   3. Images are provided for illustration purposes only.
   4. Manufacturers may alter specifications during production.
   5. We shall not be liable for typographical errors, manufacturer specification changes or image variations.
5. ORDERING PROCESS
   1. Products may be selected and added to your basket through our website.
   2. Customers are responsible for ensuring all product details are suitable before placing an order.
   3. Customers should carefully review product descriptions to determine whether additional items are required for operation.
   4. An order acknowledgement email does not constitute acceptance of an Order.
   5. A Contract is only formed once we have accepted and processed the Order.
6. CUSTOMER ACCOUNTS
   1. Customers may create an account on our website.
   2. Customers are responsible for maintaining the confidentiality of login details.
   3. We reserve the right to suspend or terminate accounts where fraud or misuse is suspected.
7. ORDERS WE MAY DECLINE
   1. We reserve the right to refuse any Order.
   2. Reasons may include:
      1. Payment authorisation failure.
      2. Pricing errors.
      3. Stock shortages.
      4. Suspected fraud.
      5. Security concerns.
      6. Incomplete information.
      7. Delivery restrictions.
   3. We may contact you to verify information before processing an Order.
8. PRICING
   1. All prices are displayed in Pounds Sterling (£).
   2. Prices include VAT where applicable.
   3. Prices may change without notice.
   4. The applicable price is the price displayed at the time the Order is placed.
   5. We are not obliged to honour obvious pricing errors.
9. OFFERS AND PROMOTIONS
   1. Promotions are subject to availability.
   2. Voucher codes must be entered during checkout.
   3. Voucher codes cannot be applied retrospectively.
   4. We reserve the right to withdraw promotions at any time.
10. PAYMENT METHODS
    1. We accept:
       1. Visa
       2. Mastercard
       3. Debit Cards
       4. PayPal
       5. Amazon Pay
       6. Bank Transfer
       7. Novuna Finance
       8. Other approved payment methods
    2. Full payment must be received before dispatch.
11. PAYPAL ORDERS
    1. Orders paid via PayPal will only be shipped to the confirmed PayPal address.
    2. We reserve the right to cancel orders where delivery addresses do not match PayPal records.
    3. If an address amendment is required, the order may need to be cancelled and reordered.
12. FINANCE ORDERS
    1. Finance applications are subject to approval by the lender.
    2. Finance deposit refunds may take 7–10 working days.
    3. Appliance Electronics UK Ltd cannot influence lender approval decisions.
13. BANK TRANSFER DETAILS
    1. Customers wishing to pay by bank transfer should contact us before payment.
    2. Bank Details:
       
       Account Name: Appliance Electronics UK Ltd
       Bank: Lloyds Bank Plc
       Account Number: 28626860
       Sort Code: 30-64-10
    3. Goods will not be dispatched until cleared funds are received.
14. PRICE PROMISE
    1. Selected products may display a Price Promise badge.
    2. Where applicable, we may refund the difference if the price reduces on our website within 7 days of purchase.
    3. Requests must be submitted within 14 days of the lower price being displayed.
    4. Proof may be requested.
15. STOCK AVAILABILITY
    1. Stock levels are subject to change.
    2. Supplier stock information is provided in good faith but cannot be guaranteed.
    3. Out-of-stock items may be placed on backorder.
    4. We reserve the right to cancel and refund unavailable items.
16. PRE-ORDERS
    1. Prices and specifications of future release products may change before release.
    2. Customers will be notified of significant changes where applicable.
17. RECEIPTS
    1. A receipt or invoice will normally be supplied with each Order.
    2. Customers should retain proof of purchase.
    3. Proof of purchase may be required for warranty claims, returns or support requests.
18. DELIVERY POLICY
    1. We aim to deliver Goods within the estimated delivery times displayed on our website.
    2. Delivery times are estimates only and are not guaranteed.
    3. We shall not be liable for delays caused by circumstances beyond our reasonable control.
    4. We will endeavour to deliver all Goods within 30 days of accepting an Order unless otherwise agreed.
    5. Where delays occur, we will make reasonable efforts to notify you.
19. DELIVERY TIMES
    1. Product delivery times are displayed on individual product pages.
    2. Delivery descriptions may include:
       1. Next Day Delivery
       2. 1–3 Working Days
       3. 3–5 Working Days
       4. Special Order
       5. Pre-Order
       6. Coming Soon
    3. Working days exclude Saturdays, Sundays and public holidays unless specifically stated.
20. NEXT DAY DELIVERY
    1. Next Day Delivery applies to qualifying mainland UK orders.
    2. Orders should normally be placed before 2pm for same day processing.
    3. Orders received after 2pm will normally be processed the following working day.
    4. Next Day Delivery is not guaranteed and may be affected by courier delays.
21. PART SHIPMENTS
    1. We reserve the right to dispatch items separately.
    2. Additional delivery charges will not normally apply where we choose to split an order.
22. OWNERSHIP AND RISK
    1. Ownership of Goods remains with Appliance Electronics UK Ltd until full payment has been received.
    2. Risk passes to the Customer upon delivery.
23. DELIVERY ADDRESS
    1. Goods will only be delivered to the address provided during checkout.
    2. Customers are responsible for ensuring delivery details are correct.
    3. Additional charges may apply where incorrect delivery information is provided.
24. PAYPAL, AMAZON PAY AND FINANCE ORDERS
    1. Orders paid using PayPal may only be delivered to the confirmed PayPal address.
    2. Orders paid using Amazon Pay may only be delivered to the approved Amazon Pay address.
    3. Finance orders may only be delivered to the approved finance address.
    4. Address changes may require cancellation and re-ordering.
25. COURIER SERVICES
    1. We reserve the right to select the most appropriate courier.
    2. Delivery methods may vary depending on:
       1. Product size
       2. Product value
       3. Weight
       4. Delivery location
       5. Service availability
26. ROYAL MAIL DELIVERIES
    1. Smaller items may be dispatched via Royal Mail.
    2. Tracking information will normally be provided where available.
    3. Delivery estimates provided by Royal Mail are outside our control.
27. LARGE APPLIANCE DELIVERIES
    1. Large appliances may be delivered using specialist delivery providers.
    2. Deliveries are typically scheduled between 7:00am and 8:30pm.
    3. Customers may be contacted prior to delivery.
    4. Delivery dates cannot always be changed once confirmed.
28. APPLIANCE DELIVERY RESTRICTIONS
    1. Customers are responsible for ensuring adequate access.
    2. Doorways, hallways and access routes should be measured before ordering.
    3. We are not responsible where products cannot fit through access points.
    4. Additional charges may apply where delivery fails due to access issues.
29. GROUND FLOOR DELIVERY POLICY
    1. Side-by-side fridge freezers, American fridge freezers, washing machines, cookers, dishwashers and similar large appliances are delivered to ground floor locations only.
    2. Goods will not normally be carried upstairs or downstairs.
    3. This policy also applies to collections.
30. DELIVERY INSIDE PROPERTY
    1. Goods may be taken inside a property at the customer's request.
    2. This is undertaken entirely at the customer's risk.
    3. Appliance Electronics UK Ltd accepts no liability for damage to flooring, walls, fixtures, fittings or property.
31. FRIDGE DOOR REMOVAL & REFIT SERVICE
    1. A fridge door removal and refit service may be available where pre-arranged.
    2. This service assists delivery where access is restricted.
    3. The service is available for ground floor deliveries only.
    4. Internal property doors will not be removed.
    5. Structural alterations will not be undertaken.
    6. Appliance Electronics UK Ltd accepts no liability for property damage occurring during access procedures.
32. WASHING MACHINES
    1. Transit bolts must be removed before use.
    2. Failure to remove transit bolts may cause damage.
    3. Damage caused by failure to remove transit bolts is not covered under warranty.
    4. Washing machines with removed transit bolts cannot be returned under cooling-off rights.
33. MANUFACTURER TESTING
    1. Customers acknowledge that washing machines, dishwashers and similar appliances may contain residual moisture from factory testing.
    2. This does not indicate prior use.
34. FAILED DELIVERIES
    1. Failed delivery charges may apply where:
       1. Nobody is available to accept delivery.
       2. Delivery is refused.
       3. Access is unavailable.
       4. Incorrect information has been supplied.
    2. Failed delivery charges must be paid before re-delivery.
35. DELIVERY DATE CHANGES
    1. Once a delivery date has been confirmed and goods dispatched, changes may not be possible.
    2. Where changes can be accommodated, administration charges may apply.
    3. Administration charges may be up to £45.
36. IDENTIFICATION REQUIREMENTS
    1. Delivery drivers may request proof of identity.
    2. Acceptable identification may include:
       1. Passport
       2. Driving Licence
       3. Utility Bill
       4. Bank Statement
    3. Identification must correspond with delivery details.
37. DELIVERY INSPECTION
    1. Customers should inspect Goods upon delivery.
    2. Visible damage should be reported immediately.
    3. Damaged items should be signed for as damaged where possible.
38. TRANSIT DAMAGE
    1. Damage discovered after delivery should be reported within 24 hours.
    2. Photographs may be requested.
    3. Original packaging should be retained pending investigation.
39. MISSING ITEMS
    1. Missing accessories or components should be reported within 24 hours of delivery.
    2. Claims made after extended periods may be difficult to investigate.
40. LOST PARCELS
    1. Lost parcels will be investigated with the relevant courier.
    2. Investigations typically take between 10 and 14 working days.
    3. Refunds or replacements will normally be processed after courier investigations are completed.
41. COLLECTIONS
    1. Online orders are not normally available for collection.
    2. Customers wishing to purchase in-store should contact us directly.
    3. Customers should confirm stock availability before travelling.
42. NON-DELIVERY
    1. Non-delivery must be reported as soon as possible.
    2. Delays in reporting non-delivery may affect our ability to investigate.
    3. We reserve the right to complete all courier investigations before issuing replacements.
43. FORCE MAJEURE
    1. Delivery times may be affected by events beyond our control including:
       1. Severe weather
       2. Industrial action
       3. Transport disruption
       4. Supplier delays
       5. Government restrictions
    2. Appliance Electronics UK Ltd shall not be liable for losses arising from such delays.
44. CONSUMER CANCELLATION RIGHTS
    1. Consumers purchasing online may have statutory cancellation rights under applicable UK consumer legislation.
    2. Unless an exemption applies, customers may cancel an eligible Order within 14 days of receiving the Goods.
    3. The cancellation period begins on the day after the Goods are received by the Customer or a person nominated by the Customer.
    4. To exercise cancellation rights, customers must notify us by email, post or other accepted written communication before the cancellation period expires.
    5. Customers should include:
       1. Order number
       2. Name
       3. Address
       4. Contact details
       5. Details of the Goods being cancelled
45. RETURN OF CANCELLED GOODS
    1. Goods must be returned without undue delay.
    2. Goods should normally be returned within 14 days of cancellation.
    3. Customers are responsible for arranging safe return delivery unless otherwise agreed.
    4. Goods remain the responsibility of the Customer until received by us.
    5. Customers should obtain proof of postage.
46. CONDITION OF RETURNED GOODS
    1. Returned Goods must be:
       1. Complete
       2. Unused
       3. Unfitted
       4. Undamaged
       5. In original packaging
       6. In resaleable condition
    2. We reserve the right to reduce any refund where the value of Goods has been diminished through handling beyond what is necessary to inspect the Goods.
    3. Goods showing signs of use, fitting, installation, dirt, mud, wear or damage may be refused or subject to deductions.
47. PACKAGING REQUIREMENTS
    1. Goods should be packaged appropriately for return transport.
    2. Customers should not attach labels directly to retail packaging.
    3. Retail packaging should be protected by an outer carton or wrapping.
    4. Damage caused during return transit due to inadequate packaging may result in deductions.
48. REFUNDS
    1. Refunds will normally be issued using the original payment method.
    2. Refunds may be withheld until Goods are received and inspected.
    3. Refunds will normally be processed within 14 days of receiving the returned Goods.
    4. Delivery charges may not be refunded in full where only part of an Order is returned.
49. RETURN SHIPPING COSTS
    1. Customers are responsible for return shipping costs unless:
       1. Goods are faulty.
       2. Goods were supplied incorrectly.
       3. We have agreed otherwise in writing.
    2. We recommend using a tracked and insured service.
50. COLLECTION OF RETURNS
    1. Where customers fail to return Goods after cancellation, we may arrange collection.
    2. Collection costs may be deducted from any refund due.
    3. Failed collection charges may apply where Goods are not available when agreed.
51. GOODS NOT ELIGIBLE FOR CANCELLATION
    1. Cancellation rights may not apply to:
       1. Bespoke products.
       2. Made-to-order products.
       3. Special order products.
       4. Products specifically sourced for the Customer.
       5. Goods exempted by applicable legislation.
52. SPECIAL ORDER PRODUCTS
    1. Products advertised as "Special Order" are obtained specifically for the Customer.
    2. Special Order items may have extended lead times.
    3. Special Order items cannot be cancelled once ordered.
    4. Special Order items may require payment by bank transfer.
    5. Customers acknowledge these restrictions before placing an Order.
53. 3–5 WORKING DAY PRODUCTS
    1. Products displaying a lead time of 3–5 Working Days are specially sourced to fulfil the Order.
    2. Such products are not normally held in stock.
    3. Once an Order has been placed, these products cannot be cancelled.
    4. Returns and cancellations will only be considered at our sole discretion.
    5. Where approved, a restocking or administration deduction may apply.
    6. By placing an Order for a 3–5 Working Day product, the Customer agrees to these terms.
54. GOODS WITH SEALED PACKAGING
    1. Products supplied with manufacturer seals must be returned with seals intact.
    2. We reserve the right to refuse returns where seals have been broken or tampered with.
    3. This clause does not affect statutory rights relating to faulty goods.
55. INSTALLED OR ASSEMBLED GOODS
    1. Goods which have been installed, assembled, modified or fitted may not be eligible for return.
    2. Goods returned following installation may be subject to inspection.
    3. Deductions may be applied where the condition of the Goods has been affected.
56. WASHING MACHINES
    1. Washing machines returned under cancellation rights must remain in resaleable condition.
    2. Removal of transit bolts is considered installation preparation.
    3. Washing machines with removed transit bolts cannot be returned under change-of-mind cancellation rights.
57. RETURNS OUTSIDE THE CANCELLATION PERIOD
    1. We are not obliged to accept returns outside statutory cancellation periods.
    2. Any return accepted outside this period is entirely at our discretion.
    3. Restocking charges may apply.
58. INCORRECT GOODS
    1. If we supply the wrong product, customers must notify us as soon as reasonably possible.
    2. We may arrange collection or return shipping.
    3. Replacement products will be supplied subject to availability.
59. TRANSIT DAMAGE
    1. Transit damage should be reported within 24 hours of delivery where possible.
    2. Customers should retain all packaging.
    3. Photographic evidence may be required.
    4. Goods must not be used following discovery of transit damage.
60. MISSING ITEMS
    1. Missing components, accessories or parts should be reported promptly.
    2. We reserve the right to investigate claims before providing replacements.
61. NON-DELIVERY
    1. Non-delivery should be reported as soon as possible.
    2. We reserve the right to complete courier investigations before issuing replacements or refunds.
62. PROOF OF PURCHASE
    1. Proof of purchase may be required for all returns.
    2. Acceptable proof may include:
       1. Invoice
       2. Receipt
       3. Order confirmation
       4. Other reasonable evidence of purchase
63. PROOF OF POSTAGE
    1. Customers returning Goods should retain proof of postage.
    2. We may request proof of postage during investigations.
64. CUSTOMER RESPONSIBILITY
    1. Customers must take reasonable care of Goods while in their possession.
    2. Where returned Goods have been damaged through misuse, neglect or unreasonable handling, deductions may be made from any refund.
65. STATUTORY RIGHTS
    1. Nothing in this section affects any rights available under UK consumer legislation.
    2. Where these Terms conflict with statutory rights, statutory rights shall prevail.
66. FAULTY, INCORRECT, DAMAGED OR MISSING GOODS
    1. Customers should inspect all Goods immediately upon receipt.
    2. Any faults, damage, missing parts or incorrect Goods should be reported as soon as reasonably possible.
    3. Customers may be asked to provide:
       1. Photographs
       2. Videos
       3. Serial numbers
       4. Proof of purchase
       5. Product information
       6. Details of the reported fault
    4. We reserve the right to inspect Goods before authorising a repair, replacement or refund.
67. MANUFACTURER WARRANTIES
    1. Most products supplied by Appliance Electronics UK Ltd are covered by a manufacturer's warranty.
    2. Warranty periods vary depending on manufacturer and product type.
    3. Manufacturer warranties typically cover manufacturing defects.
    4. Manufacturer warranties do not normally cover:
       1. Accidental damage
       2. Misuse
       3. Abuse
       4. Neglect
       5. Wear and tear
       6. Unauthorised repairs
       7. Unauthorised modifications
    5. Customers should refer to warranty documentation supplied with the product.
68. APPLIANCE WARRANTY PROCEDURE
    1. Customers experiencing faults with consumer electronics or home appliances should contact us or the manufacturer.
    2. We may request evidence of the fault before proceeding.
    3. Customers must stop using defective products where continued use may worsen the fault.
    4. Goods returned for warranty inspection should be clean and free from excessive contamination.
    5. Manufacturers may require inspection before approving repairs, replacements or refunds.
69. APPLIANCE FAULTS WITHIN 30 DAYS
    1. Where a genuine manufacturing fault is confirmed within 30 days of receipt, we may offer:
       1. Repair
       2. Replacement
       3. Refund
    2. The remedy offered will depend upon:
       1. Product type
       2. Manufacturer guidance
       3. Nature of fault
       4. Product availability
    3. Manufacturer confirmation may be required before any remedy is provided.
70. APPLIANCE FAULTS AFTER 30 DAYS
    1. Faults occurring after the initial 30-day period will normally be addressed under the manufacturer's warranty process.
    2. Repairs will normally be the first remedy offered.
    3. Replacement or refund options may only be available where repair is not possible.
    4. An uplift number or manufacturer authorisation may be required before a replacement or refund can be processed.
71. WARRANTY INSPECTIONS
    1. Goods may be inspected by:
       1. Appliance Electronics UK Ltd
       2. The manufacturer
       3. An authorised service centre
       4. A warranty provider
    2. We reserve the right to await inspection results before making a decision.
72. NO FAULT FOUND
    1. If inspection confirms no manufacturing fault exists:
       1. Goods may be returned to the Customer.
       2. Return shipping charges may apply.
       3. Handling charges may apply where permitted.
    2. This does not affect statutory consumer rights.
73. RC MODEL WARRANTY
    1. RC models are supplied with a manufacturer's warranty.
    2. Manufacturing defects are generally covered for the first 30 days from receipt.
    3. Warranty coverage varies by manufacturer and product.
    4. Warranty claims may require inspection before approval.
74. RC HOBBY GRADE NOTICE
    1. RC products are hobby-grade products.
    2. Hobby-grade products require regular maintenance, adjustment, repair and replacement of consumable parts.
    3. Customers acknowledge that RC products require ongoing maintenance throughout their operational life.
75. RC MAINTENANCE RESPONSIBILITIES
    1. Customers are responsible for routine maintenance including but not limited to:
       1. Tightening screws and fixings
       2. Checking wheel nuts
       3. Inspecting drivetrains
       4. Checking gear mesh
       5. Cleaning dirt, mud and debris
       6. Inspecting bearings
       7. Inspecting driveshafts
       8. Inspecting suspension components
       9. Inspecting steering components
       10. Maintaining batteries correctly
       11. Following charging instructions
       12. Following storage instructions
       13. Monitoring connectors and wiring
76. FAILURE TO MAINTAIN
    1. Damage caused by poor maintenance is not covered by warranty.
    2. Warranty claims may be rejected where inadequate maintenance contributed to the fault.
77. RC WEAR AND CONSUMABLE ITEMS
    1. The following items are considered wear or consumable items and are not covered unless faulty upon receipt:
       1. Spur gears
       2. Pinion gears
       3. Differential oils
       4. Differentials
       5. Bearings
       6. Tyres
       7. Wheels
       8. Body shells
       9. Body mounts
       10. Body clips
       11. Suspension arms
       12. Hinge pins
       13. Driveshafts
       14. Servo savers
       15. Servo horns
       16. Shock absorbers
       17. Shock oils
       18. Any component subject to normal operational wear
78. IMPACT DAMAGE
    1. RC models are designed for recreational use and may be subjected to impacts.
    2. Damage resulting from:
       1. Crashes
       2. Collisions
       3. Rollovers
       4. Jumping
       5. Poor landings
       6. Skate park use
       7. Unsuitable surfaces

       is not covered under warranty.

79. WATER & ENVIRONMENTAL DAMAGE
    1. Unless specifically stated by the manufacturer, products should not be considered waterproof.
    2. Warranty does not cover:
       1. Water ingress
       2. Corrosion
       3. Rust
       4. Dirt contamination
       5. Sand contamination
       6. Environmental damage
80. MODIFICATIONS
    1. Warranty coverage may be void where products have been modified from their original specification.
    2. Examples include:
       1. Aftermarket electronics
       2. Non-approved batteries
       3. Wiring modifications
       4. Gearing modifications
       5. Structural modifications
       6. Incompatible accessories
81. WARRANTY EVIDENCE REQUIREMENTS
    1. Customers may be required to provide:
       1. Photographs
       2. Videos
       3. Serial numbers
       4. Proof of purchase
       5. Maintenance records
       6. Charging information
       7. Product setup details
82. BATTERY WARRANTY EXCLUSIONS
    1. Warranty does not cover batteries affected by:
       1. Over-discharge
       2. Overcharging
       3. Reverse polarity
       4. Physical damage
       5. Impact damage
       6. Water damage
       7. Swelling
       8. Incorrect charging procedures
       9. Incorrect storage procedures
83. CLEANLINESS REQUIREMENT
    1. Products submitted for warranty inspection should be returned in a reasonably clean condition.
    2. Excessively dirty products may be refused pending cleaning.
84. RC WARRANTY REMEDIES
    1. Where a genuine manufacturing fault is confirmed, we may:
       1. Repair the item
       2. Replace the faulty component
       3. Supply replacement parts
       4. Provide an alternative remedy where appropriate
    2. RC warranty claims generally relate to the faulty component rather than replacement of the entire model.
85. REPAIR SERVICE
    1. Appliance Electronics UK Ltd offers repair services for selected products.
    2. Repair services are subject to workshop availability.
86. LABOUR CHARGES
    1. Workshop labour is charged at £45 per hour.
    2. The first hour is payable in advance.
    3. Additional labour will not normally be undertaken without customer approval.
87. PARTS
    1. Replacement parts are charged separately unless covered under warranty.
    2. Parts availability depends upon supplier stock.
88. ESTIMATES
    1. Repair estimates are provided in good faith.
    2. Additional faults discovered during repair may affect final costs.
89. CUSTOMER AUTHORISATION
    1. We will normally contact customers before exceeding agreed repair costs.
    2. Work may be paused until authorisation is received.
90. UNCOLLECTED REPAIRS
    1. We reserve the right to charge storage fees for repaired items left uncollected for extended periods.
    2. Customers will be notified before any such charges are applied.
91. STATUTORY RIGHTS
    1. Nothing within this section affects your statutory rights under UK consumer law.
    2. Where applicable law provides greater protection, those rights shall prevail.
92. LIMITATION OF LIABILITY
    1. Nothing within these Terms excludes or limits liability for:
       1. Death or personal injury caused by negligence.
       2. Fraud or fraudulent misrepresentation.
       3. Any liability which cannot legally be excluded.
    2. Nothing within these Terms affects statutory consumer rights.
93. LIABILITY LIMITS
    1. Subject to Clause 92, our maximum liability shall not exceed the purchase price paid for the Goods giving rise to the claim.
    2. We shall not be liable for indirect, incidental or consequential losses.
94. EXCLUDED LOSSES
    1. To the fullest extent permitted by law, we shall not be liable for:
       1. Loss of profits
       2. Loss of revenue
       3. Loss of income
       4. Loss of savings
       5. Loss of business
       6. Loss of opportunity
       7. Loss of goodwill
       8. Wasted expenditure
       9. Wasted time
       10. Consequential losses
95. CUSTOMER RESPONSIBILITY
    1. Customers must follow all manufacturer instructions.
    2. Customers must read all manuals, warnings and safety information before use.
    3. Appliance Electronics UK Ltd accepts no liability arising from misuse, incorrect installation, improper maintenance or failure to follow instructions.
96. PRODUCT SUITABILITY
    1. Customers are responsible for ensuring Goods are suitable for their intended purpose before purchase.
    2. Customers should seek professional advice where required.
97. COMPLAINTS PROCEDURE
    1. We are committed to providing high standards of customer service.
    2. If you have a complaint, please contact us using the details below:
       
       Appliance Electronics UK Ltd
       52a Harrison Street
       Bloxwich
       Walsall
       West Midlands
       WS3 3HW
       Email: support@applianceelectronics.co.uk
       Telephone: 01922 494 608
98. COMPLAINT ACKNOWLEDGEMENT
    1. We aim to acknowledge complaints within 3 working days where possible.
    2. Complex complaints may require additional investigation time.
99. COMPLAINT INVESTIGATION
    1. Complaints will normally be investigated by an appropriate member of staff.
    2. We may request further information where necessary.
    3. We may contact customers by email, telephone or post during the investigation.
100. COMPLAINT RESOLUTION
     1. Following investigation we will provide our findings and any proposed resolution.
     2. Resolution options may include:
        1. Clarification
        2. Repair
        3. Replacement
        4. Refund
        5. Goodwill gesture
        6. Alternative solution
101. COMPLAINT REVIEW
     1. If a customer remains dissatisfied, the matter may be escalated for further review.
     2. We aim to provide a final response within a reasonable timeframe.
102. LEGAL OMBUDSMAN
     1. Where applicable, customers may have the right to seek independent advice or refer disputes to an appropriate ombudsman or dispute resolution service.
     2. Nothing in these Terms limits such rights where available by law.
103. WEEE REGULATIONS
     1. Under the Waste Electrical and Electronic Equipment Regulations (WEEE), customers may recycle qualifying electrical equipment responsibly.
     2. Customers purchasing replacement electrical products may be able to arrange collection of old appliances.
     3. Collection charges may apply.
104. COLLECTION OF OLD APPLIANCES
     1. Old appliances must be disconnected before collection.
     2. Appliances must be accessible and ready for collection.
     3. Appliances should normally be placed at ground floor level.
     4. Collection services may be non-refundable once booked and dispatched.
105. CONDITION OF APPLIANCES FOR COLLECTION
     1. Appliances presented for collection must:
        1. Be substantially complete.
        2. Not contain hazardous loose parts.
        3. Be safe to handle.
     2. We reserve the right to refuse unsafe collections.
106. RECYCLING INFORMATION
     1. Customers should not dispose of electrical products with normal household waste.
     2. Local authority recycling facilities may also be used where appropriate.
107. IN-STORE PURCHASE TERMS
     1. These clauses apply to purchases made directly from our retail premises.
108. INSPECTION BEFORE LEAVING STORE
     1. Customers should inspect Goods before leaving the store.
     2. Any visible issues should be raised immediately.
109. PROOF OF PURCHASE
     1. Proof of purchase is required for:
        1. Warranty claims
        2. Returns
        3. Exchanges
        4. Support requests
     2. Acceptable proof includes:
        1. Receipt
        2. Invoice
        3. Order confirmation
        4. Other reasonable evidence
110. MANUFACTURER WARRANTIES
     1. In-store purchases remain subject to applicable manufacturer warranties.
     2. Warranty terms vary by manufacturer and product.
111. FAULTY GOODS PURCHASED IN STORE
     1. Faulty Goods may be eligible for repair, replacement or refund in accordance with applicable law.
     2. Inspection may be required before remedies are provided.
112. CHANGE OF MIND PURCHASES
     1. We do not offer refunds for change-of-mind purchases made in-store.
     2. Any exception is entirely at our discretion.
     3. Approved discretionary returns may be subject to a restocking or handling charge.
113. FAULTY GOODS EXCEPTION
     1. No handling or restocking charge will be applied where Goods are confirmed to be faulty.
114. FORCE MAJEURE
     1. We shall not be liable for delays or failures caused by circumstances beyond our reasonable control.
     2. Such circumstances may include:
        1. Severe weather
        2. Flood
        3. Fire
        4. Industrial action
        5. Supplier failure
        6. Transport disruption
        7. Government restrictions
        8. Acts of God
115. ASSIGNMENT
     1. We may transfer, assign or subcontract our obligations where appropriate.
     2. Such transfer shall not reduce consumer rights.
116. SEVERABILITY
     1. If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
117. WAIVER
     1. Failure to enforce any provision shall not constitute a waiver of future enforcement.
118. THIRD PARTY RIGHTS
     1. A person who is not a party to the Contract shall not have any rights under the Contracts (Rights of Third Parties) Act 1999.
119. ENTIRE AGREEMENT
     1. These Terms form the entire agreement between the Customer and Appliance Electronics UK Ltd relating to the purchase of Goods.
     2. No verbal statement shall override these Terms unless confirmed in writing.
120. CHANGES TO TERMS
     1. We reserve the right to amend these Terms at any time.
     2. The version in force at the time an Order is placed shall apply to that Order.
121. GOVERNING LAW
     1. These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
     2. Any dispute shall be subject to the jurisdiction of the courts of England and Wales.
122. STATUTORY RIGHTS
     1. Nothing within these Terms excludes, restricts or limits any statutory rights available to consumers under applicable UK law.
123. ACCEPTANCE OF TERMS
     1. By placing an Order, purchasing Goods, accepting delivery or otherwise entering into a Contract with Appliance Electronics UK Ltd, you acknowledge that you have read, understood and agreed to these Terms and Conditions.

END OF TERMS AND CONDITIONS