Appliance Electronics UK Ltd - Frequently Asked questions

Our delivery is free of charge however you can select a specific day for delivery, for a charge. The charge varies from £65 - £75 depending on the which day you would like delivery. This service excludes deliveries to Scotland and South of England, in areas such as Somerset, Devon, Plymouth and Cornwall. You can book this service by contacting our sales team on 01922 494 608. You can also select a time slot for delivery for a charge of £39.99 .

We offer a collection service for your old appliance and TVs for recycle. You can book a collection at the time of purchase, on the checkout page or over the phone, however there is a charge for this service. Charges are listed on the checkout page. The old appliance must be disconnected, emptied and left outside at the time of collection. The appliance must be complete with all major components such as doors and compressors..

All our goods are brand new unless clearly stated. Please don't be put off by our extremely competitive prices. The reason we can offer such great prices is because we hold accounts with major vendors and buy in bulk quantities and retail at extremely competitive prices..

We like to hear from you so please take time and leave us a review. You can either post your review on review sites such as Trust Pilot or comparison sites such as Price Spy or Google Shopping..

You can place an order on our website at any time..

For large appliances and TVs, our couriers will unpack most items at the delivery address, allowing you to inspect the goods and ensure they have been received in perfect condition with all accessories. No claims for damage or missing accessories can be accepted once the items have been inspected and signed for as received in perfect condition. For RC items and smaller items delivered by courier, please check the goods within 24 hours of delivery and report any damage or missing accessories within this timeframe. Unfortunately, we cannot accept any claims after this period..

Deliveries of large appliances and TVs to most areas are normally done within 1 to 3 working days between 7am - 8pm(excluding Mondays). We call all customers at least a day before to inform about the delivery schedule. Small items are delivered next working day if placed before 2 pm. All large items ordered for delivery to areas such as Somerset, Devon, Plymouth & Cornwall take place on either Thursday or Friday..

The warranty supplied with your goods is the standard manufacturer’s warranty, in addition to your rights under the Sale of Goods Act. In most cases, this is 1 year covering all parts and labour. In some cases, the manufacturer may extend the warranty to 2, 5, or occasionally 10 years. Where a promotional warranty extends coverage beyond 1 year, it is the buyer’s responsibility to register the item with the manufacturer to activate the extended warranty..

For orders over £90, delivery is included in the price. For orders under £90, you have the option of next-working-day delivery for £8.49 or a two-working-day delivery for £4.99.

Yes, refunds for deposit payments for finance applications can take up to 7 - 10 working days to reflect in your account. Since this payment is a deferred payment you would have to contact your bank and request them to return the funds back to your account instantly. If you don’t contact you bank then it could take 7 – 10 working days for the payment to be returned automatically..

Orders can be cancelled within 14 working days of delivery by contacting Appliance Electronics Ltd at 52a Harrison Street, Walsall, WS3 3HW, or sales@applianceelectronics.co.uk , provided items are returned at your cost in their original packaging, in perfect condition with all accessories, RC items remain sealed and uninstalled, and photos of the item are sent to verify it can be returned, after which a full refund or exchange will be issued..

We deliver large appliances and TVs within Mainland UK (excluding Scotland), RC items anywhere in Mainland UK, small items under £120 to all UK addresses via Royal Mail, and medium items over £120 within Mainland UK (excluding the Scottish Highlands); if you’re unsure, just call 01922 494 608 or email sales@applianceelectronics.co.uk.

To keep our customers as safe as possible, we’re only able to deliver products to your doorstep or garage. We’ve made sure that our drivers can comply with social distancing guidelines while completing deliveries by knocking on the customers’ door and waiting at least two meters away. Most appliances are very heavy and can only be carried using a trolley and the couriers would need a clear path to maneuver the appliance If the appliance does not fit then it will be delivered to the furthest point possible. Appliances cannot be carried over fences or any obstructions that are in the way.